At Up & Abode, we stand behind the quality and effectiveness of our products. We are confident that you will be satisfied with your purchase and the benefits it brings to your home ambience. To provide you with peace of mind and complete satisfaction, we offer a comprehensive money-back guarantee.

If, for any reason, you are not fully satisfied with your product within 15 days from the date of purchase, simply contact our customer support team, and we will be happy to assist you. Whether you have concerns about the product's performance, compatibility, or any other issue, our dedicated team will work with you to find a solution.

Our Money Back Guarantee ensures that if you are not satisfied with your purchase, you can return the product for a full refund of the purchase price. Please note that the following conditions apply:

1. Return Process: To initiate a return, please contact our customer support team via the contact us page. They will guide you through the return process, including providing you with any necessary return authorisation and instructions.
2. Product Condition: The product must be returned in its original packaging and in a resalable condition. We recommend keeping the packaging until you are completely satisfied with the product.
3. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a manufacturer defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund Processing: Once we receive the returned product and confirm its condition for refund approval, we will process the refund within 15 days. The refund will be issued to the original payment method used for the purchase.
5. We Do not refund delivery costs.
6. We cannot accept returns on sale items or gift cards

Our Money Back Guarantee is a testament to our commitment to your satisfaction and our confidence in the quality of all our products. We strive to provide excellent customer service and ensure that every customer has a positive experience with our product.

Please note that our Money Back Guarantee applies only to purchases made directly through our official channels. If you have purchased our product from a third-party retailer, please refer to their return policy for assistance.

For any further inquiries or to initiate a return, please reach out to our customer support team. We are here to assist you and ensure your complete satisfaction with all our products.

Note: The Money Back Guarantee terms and conditions are subject to change without prior notice.

Ship within 24 hours of payment. Each order includes insurance coverage in the unlikely event that a package gets lost in transit.